One Stop logo

Order Information

CUSTOMER SERVICE

Telephone Hours:
Monday – Friday
8:00 am to 6:00 pm EST


Toll Free: 800-968-7550
Toll Free Fax: 800-968-7560
Local: 616-784-5400
Local Fax: 616-784-1814

PICK-UP ORDERS

Monday – Friday:

SUMMER HOURS: April 1st – December 23rd 8:00 am – 6:00 pm (local time) 3:00 pm cut off time for same day orders.
WINTER HOURS: December 24th – March 31st 8:00 am – 5:30 pm (local time) 2:30 pm cut off time for same day orders.

Orders placed for customer pick up after the same day cut off time, but before 8:00 pm will be ready for pick up the following business day at 8:00 am.

Orders placed for customer pick up after 8:00 pm and/or placed over the weekend will be ready for pick up the following business day at 11:00 am.

To assure prompt service when you arrive, pick-up orders must be called in 3 hours in advance. Orders not picked up within 48 hours will be restocked and a 15% restock fee will be charged.

WEBSITE ORDERS

Browse our entire product catalog online 24 hours a day, 7 days a week! Register for an account, check inventory and current pricing, place an order and view specials at your convenience.

Customers placing first time orders or shipping to a new address will be contacted by our credit department for account and/or address verification before processing your order.  These measures are part of our updated security controls against heightened fraudulent activity experienced in our industry. First time orders and orders with new drop shipments could face delayed delivery.

Pick up orders received after 2:30 pm EST Monday - Friday will be processed the next business day. Pick up orders will be available after 11:00 am.

EMAIL ORDERS

If you would like to place an order through email, please use the One Stop purchase order form. Send your completed form to [email protected]. One Stop will not accept any other purchase order forms, other than our own. All required information must be filled in on the form.

Please note: Email orders can experience delays. Due to the manual nature of email orders, we cannot guarantee same day shipping on this order method. For guaranteed same day shipping please call customer service at 1-800-968-7550 prior to our 6:00 p.m. cut off time to place your order.

We recommend sending your email order 24 hours before your desired ship date.

Download Purchase Order Form

SHIPPING

All in-stock orders placed by 6:00 pm EST will ship out the same day, guaranteed or we will credit you 10% of your merchandise total. We have the latest cut-off time for same-day shipments! All shipments include shipping and handling and are F.O.B. Grand Rapids, Michigan 49544 (excluding mill direct styles). Shipments are made via UPS ground service unless otherwise specified.

For customers in Lower Michigan, parts of the Upper Peninsula, and Chicago, IL – orders that are completed by 8:00 pm EST will be guaranteed same-day shipping on in-stock items.

Optional Shipping Available:

Additional Details:

Same day shipping guarantee applies to ground shipments only with our preferred carrier. Same day shipping guarantee does not apply to mill direct orders or truck line (LTL) shipments. One Stop reserves the right to ship LTL for orders deemed over our weight capacity. Large orders are encouraged to be placed earlier in the day to avoid truck line shipping delays.

THIRD PARTY DROP SHIPMENTS

Drop shipments must be net, credit card or pre-paid. One Stop is not responsible for discrepancies on orders sent to anyone other than the invoiced customer.

ORDER CHANGES/CANCELLATIONS

Orders may be changed and/or cancelled up to 10 minutes after placing the order.  Simply go to  "My Account" and click on "Order History" to locate the order. Choose to either "Cancel the entire order and return items to your cart" to make edits before resubmitting the order or "Cancel order" entirely.  After the 10-minute window expires, the order is allocated for processing and shipped.  A new order must be placed if additional items are needed.   Changes/cancellations must be done by your shipping cut off time or the order will not be shipped the same day. Edits to orders placed after the nightly cut off time must also be completed online within 10 minutes of order placement.  No changes can be made after the 10-minute window.

Changes or cancellations are not permitted on Mill Direct orders.  A customer service representative will contact you to proceed If the mill is unable to ship your order within eight days from order date.  A full refund will be applied to your account for any charges incurred if you wish to cancel at that time.

If an order is shipped and no longer needed, you will be subject to the initial and return freight plus a 15% restock fee.

INVENTORY VARIATIONS

We consistently perform inventory cycle counts to ensure the accuracy of inventory quantities on our shelves.  If ever an inventory shortage occurs on an item you have ordered, during regular business hours, our customer service team will contact you to offer a substitution or receive your approval to ship short.  If your order is processed after our customer service hours, we will ship your order short and enclose a letter in the shipment to inform you of the unavailable items.  We will contact you the following day to follow up on any questions or additional needs.

Mill Direct Orders: If a mill is unable to ship the entire order due to inventory shortages, a customer service representative will reach out to you to determine how you wish to proceed.  Options are to cancel the entire order, ship the order short and receive a credit for the items, or wait for the shorted items to become available to ship. Please note: If the estimated restock date of the shorted item(s) exceed two weeks, we will proceed with a credit of the shorted items, or cancel your order is there is nothing available to ship.

PAYMENT TERMS

COD-Cash: All initial orders are shipped on a COD-cash basis. Payment must be made to the UPS driver in the form of a money order or cashier's check. Personal checks will not be accepted. Pre-payment methods are available.

COD-Company Check: Upon approval of a completed credit application, customers may make their payment to the UPS driver by company check. Please allow 1-2 weeks for credit approval.

Net Terms: Upon approval of a completed credit application, customers are given 30 days to make payment on the full amount within 30 days from invoice date.

Please send payment to: P.O. Box 141365, Grand Rapids, MI 49514.

Any net invoices that are paid by credit card after point of sale will incur a 3% service fee.

Check by Phone: Upon approval of a completed credit application, customers can make their payment by e-check or check by phone with a representative or through our website. A valid Bank Routing Account Number is required. Funds are automatically deducted from your checking account.

Late Fees & Finance Charges: A one-time 2.5% late fee will be charged if an invoice payment is not received by the due date. In addition, a finance charge of 1.5% per month (18% per annum) on balances beyond established terms.

We reserve the right to revoke credit terms.

Returned Checks: NSF Checks are subject to a $25.00 surcharge and company check privileges will be reviewed.

Credit Cards: We accept MASTERCARD, VISA, DISCOVER, and AMERICAN EXPRESS.

image of accepted credit cards

We request you have your credit card in hand before calling to place an order. Cash discount pricing will be lost when a credit card is used. See Pricing Terms.

PRICING

The wholesale prices we offer reflect a 3% discount from our standard prices when purchasing orders using cash, check, ECheck or established Net terms.
Orders paid with a credit card will receive standard prices.

Case Pricing: Price per piece of the same style, color and size when shipped in full, un-opened case quantities.

Dozen Pricing: Price per piece when purchased in even dozens of the same style, color and size.

Piece Pricing: Price of individual pieces not bought in solid dozens.

Volume Pricing: Case or Dozen Pricing will be given to accounts who meet the minimum dollar volume requirements as per our Volume Pricing Program. Please call a representative for details.

Note: Prices subject to change without notice. Prices change periodically.

Pricing frequently changes on these items and we want to ensure you get the best price. We promise to be competitive with any advertised competitor price of an in-stock style.

Retail pricing is printed in the One Stop Wholesale catalog for your convenience (A-Code) but is subject to change. Current up-to-the-minute pricing and sales are available online to registered users.

RETURNS

If there is a discrepancy with your order, or you are not satisfied with your merchandise, please initiate a return online here. If your order was not processed accurately we will make it right! Please Submit an order issue here or contact a Customer Service Specialist directly. We will initiate an RA# and a Merchandise Return Label for any incorrect items sent and immediately ship replacement items at no additional cost. Please have your invoice ready before calling to expedite our processes.

All returns must be completed within 30 days of invoice date.

One Stop Return Policy Update on Equipment, Inks and Supplies

We are most interested in making sure that you purchase the right items for your needs. If you are not sure what to order, please contact our Technical Support at 1-616-784-5400 ext. 221 for assistance before making a purchase. One Stop can only make suggestions as to what may be suitable for your business needs but ultimately cannot be held accountable for dissatisfaction of equipment or product capability.

INK, EMULSIONS, CHEMICALS, VINYL, SUPPLIES

We cannot accept returns on opened inks or supplies. Complaints regarding the performance of the items purchased will be filed with the manufacturer. Product Lot numbers are required for research and, if necessary, the manufacturer may wish to contact the user directly for trouble shooting. If the manufacturer deems the product defective, One Stop will offer a replacement product of either the same or similar product. If no product is available, a credit may be issued for the value of the product only. A Merchandise Return Label (MRL) may also be issued for the approved items for return.

EQUIPMENT AND DIP TANKS

All sales on equipment are final. One Stop does not accept returns or exchanges on sublimation printers, heat presses, dip tanks, or Roland equipment.

Depending on the issue, either our Technical Support team can resolve the problem and a return may not be necessary or the manufacturer can provide direct support and process returns or exchanges based on the condition of the equipment and warranty agreement.

Approved exchanges for damaged/defective items will not be accepted without receiving an RA# from us prior to sending item(s) back.

Item(s) must be sent back in its original factory packaging/box with all materials, install kits, pamphlets, etc.

In the event we have to replace damaged or missing items it will be shipped via Ground Service.

ACCOUNT ESTABLISHMENT

One Stop is a wholesale supplier to business customers only in the imprinted sportswear and promotional product industries. In order to establish an account you must fax in a completed TAX ID FORM. A valid ASI or PPAI number may also be requested.

SALES TAX

One Stop is legally obligated to collect sales tax on all goods sold unless we have a correctly completed and signed Resale Certificate on file. The Resale Certificate, also known as a Sales Tax Exemption Certificate, is an official document issued by your local tax authority that confirms your status as a reseller actively purchasing goods for resale purposes rather than personal use. By presenting this certificate, you and our organization can benefit from simplified invoicing and accurate reporting.

To ensure a smooth process and avoid any sales tax charges, please email a scanned copy or a clear photograph of your valid Resale Certificate to [email protected].

For our Alabama customers:

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

Seller's program account number is SSU-R011898135.

GENERAL INFORMATION

No Minimums
There is no minimum order restriction.

Prepays: Payment must be received in 5 days or orders will be returned to stock and subject to a 15% restock fee.

Quality: We sell only first quality goods, but exact dye lots, total color fastness and minimum shrinkage are not included in the manufacturer's warranties.

One Stop is a member of these industry groups:

SAGE logo ASI logo PPAI logo UPIC logo NNEP logo
63588 ASI 75085 171213 ONES0001 02926S

One Stop welcomes your comments and suggestions. We value your business and want to help you achieve maximum profitability. Your suggestions help make that possible. Call us at 800-968-7550 or email your comments to [email protected]

2686 Northridge Drive N.W. • Grand Rapids, MI 49544 • 616-784-5400 or 800-968-7550 • Fax: 800-968-7560 onestopinc.com