Order Information

CUSTOMER SERVICE

Telephone Hours:
Monday – Friday

8:00 am to 8:00 pm EST
Toll Free: 800-968-7550
Toll Free Fax: 800-968-7560
Local: 616-784-5400
Local Fax: 616-784-1814
Fax orders may be placed at any time, 24 hours a day. Fax orders received after 5:30 pm EST (7:30 pm for in-state customers) will be processed the next business day.

PICK-UP ORDERS

Monday – Friday:

SUMMER HOURS: April 1st – December 23rd 8:00 AM – 6:00 PM (local time)
WINTER HOURS: December 24th – March 31st 8:00 AM – 5:30 PM (local time)

To assure prompt service when you arrive, pick-up orders must be called in 2 hours in advance. Orders not picked up within 48 hours will be restocked and a 15% restock fee will be charged.

RUSH SERVICE: Standard order processing time for pick up orders is 2 hours. Requests to process pick up orders in less than two hours will incur a Rush Fee of $3.00 per order. For customer pickup orders only.

WEB SITE ORDERS

Browse our entire product catalog online! Check inventory, current pricing, place orders and view specials at your convenience.

Visit www.onestopinc.com 24 hours a day, 7 days a week to browse our product catalog. Register for an account to check inventory, place orders and view specials at your convenience.

Orders received after 6:30 pm EST Monday - Friday (8pm for Michigan and Chicago accounts) will be processed the next business day. Pick up orders will be available after 10:00 am.

SHIPPING

THE LATEST SAME DAY SHIPPING IN THE INDUSTRY - GUARANTEED!
Applies to all in-stock orders only. Does not apply to drop ship or mill direct orders. Orders that are completed by 6:30 pm EST will be guaranteed same-day shipping on in-stock items or your shipping is free.

For customers in Lower Michigan, parts of the Upper Peninsula and Chicago, IL – orders that are completed by 8 pm EST will be guaranteed same-day shipping on in-stock items.

All shipments include shipping and handling and are F.O.B. Grand Rapids, Michigan 49544 (excluding mill direct styles). Shipment is made via UPS ground service unless otherwise specified.

Optional Shipping Available:


CLICK HERE TO VIEW SHIPPING MAPS AND ZONES

THIRD PARTY DROP SHIPMENTS

Drop shipments must be net, credit card or pre-paid. One Stop is not responsible for discrepancies on orders sent to anyone other than the invoiced customer.

ORDER CHANGES/CANCELLATIONS

In order for us to meet our late cut-off times, we allow only a 10 minute window for order changes and/or cancellations.

After this time, the order is allocated for processing and will be shipped. We recommend having your complete order ready before calling or placing orders online.

If additional items are needed, we will place a new order for you.

If the shipped order is no longer needed, you will be subject to initial and return freight plus a 15% restock fee.

PAYMENT TERMS

COD-Cash: All initial orders are shipped on a COD-cash basis. Payment must be made to the UPS driver in the form of a money order or cashier’s check. Personal checks will not be accepted. Pre-payment methods are available.

COD-Company Check: Upon approval of a completed credit application, customers may make their payment to the UPS driver by company check. Please allow 1-2 weeks for credit approval.

Net Terms: Upon approval of a completed credit application, customers are given 30 days to make payment on the full amount within 30 days from invoice date.

Please send payment to: P.O. Box 141365, Grand Rapids, MI 49514.

Any net invoices that are paid by credit card after point of sale will incur a 3% service fee.

Check by Phone: Upon approval of a completed credit application, customers can make their payment by e-check or check by phone with a representative or through our website. A valid Bank Routing Account Number is required. Funds are automatically deducted from your checking account.

Late Fees & Finance Charges: A one-time 2.5% late fee will be charged if an invoice payment is not received by the due date. In addition, a finance charge of 1.5% per month (18% per annum) on balances beyond established terms.

We reserve the right to revoke credit terms.

Returned Checks: NSF Checks are subject to a $25.00 surcharge and company check privileges will be reviewed.

Credit Cards: We accept MASTERCARD, VISA and DISCOVER and AMERICAN EXPRESS.
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We request you have your credit card in hand before calling to place an order. Cash discount pricing will be lost when a credit card is used. See Pricing Terms.

SPECIAL ORDERS

Need something we don‘t stock? We can special order any style, color or size you need from the brands we distribute. Minimums may be required and will vary by mill. Please call a representative for further details. Products shipped directly from the mills do not qualify for free freight and may incur additional freight charges.

PRICING

The wholesale prices we offer reflect a 3% discount from our standard prices when purchasing orders using cash, check, ECheck or established Net terms.
Orders paid with a credit card will receive standard prices.

Case Pricing: Price per piece of the same style, color and size when shipped in full, un-opened case quantities.

Dozen Pricing: Price per piece when purchased in even dozens of the same style, color and size.

Piece Pricing: Price of individual pieces not bought in solid dozens.

Volume Pricing: Case or Dozen Pricing will be given to accounts who meet the minimum dollar volume requirements as per our Volume Pricing Program. Please call a representative for details.

Note: Prices subject to change without notice. Prices change periodically.

Pricing frequently changes on these items and we want to ensure you get the best price. We promise to be competitive with any advertised competitor price of an in-stock style.

Retail pricing is printed in the One Stop 2017 Wholesale catalog for your convenience (A-Code) but are subject to change. Current up-to-the-minute pricing and sales are available online to registered users.

PRICE LISTS: Wholesale and Retail Price lists are conveniently available in an Excel file or PDF format under the MARKETING TOOLS TAB. Or call Customer Service to request a file emailed directly to you.

CLAIMS, RETURNS & REFUSED GOODS

Please check orders for accuracy and inspect all products promptly when received. If there is a discrepancy or error with your order, or you are not satisfied with your merchandise, please contact our Customer Service Specialists within 5 days of receipt of the merchandise. All returns must be completed within 30 days of invoice date. Please have your invoice ready before calling.

  • Absolutely no returns on printed, washed or decorated merchandise. Inspect all garments before printing.
  • No returns will be accepted by our warehouse without a valid return authorization number.
  • Merchandise returned after 30 days will be credited the lowest price within the last three months.
  • All returns, including returns due to customer ordering error, are subject to a 15% restocking charge.
  • We cannot accept returns on opened inks or supplies. Valid returns on these items must be shipped back to One Stop in proper packaging. Return goods damaged in transit will not be eligible for full credit.
  • All unclaimed or refused C.O.D. shipments are subject to a 15% restocking charge, in addition to freight and C.O.D. charges to and from shipping address.
  • Please indicate defects in merchandise by placing tape over the flaw.
  • All sales on closeout styles are final. NO RETURNS

ACCOUNT ESTABLISHMENT

One Stop is a wholesale supplier to business customers only in the imprinted sportswear and promotional product industries. In order to establish an account you must fax in a completed TAX ID FORM. A valid ASI or PPAI number may also be requested.

SALES TAX

We are required by law to collect sales tax on all goods sold unless we have a properly completed and signed Sales Tax Exemption certificate on file. You will be sent a form to be completed upon opening an account.

GENERAL INFORMATION

No Minimums
There is no minimum order restriction.

Invoice
All paperwork including pick ticket and invoice are enclosed in your order shipment unless requested to be emailed or mailed.

GO GREEN! Call customer service and request your invoices be e-mailed to you or your accounts payable department.

Prepays: Payment must be received in 5 days or orders will be returned to stock and subject to a 15% restock fee.

Quality: We sell only first quality goods, but exact dye lots, total color fastness and minimum shrinkage are not included in the manufacturer’s warranties.

One Stop is a member of these industry groups:

63588 ASI 75085 171213 ONES0001 02926S

One Stop welcomes your comments and suggestions. We value your business and want to help you achieve maximum profitability. Your suggestions help make that possible. Call us at 1-800-968-7550 or email your comments to customerservice@onestopinc.com

2686 Northridge Drive N.W. • Grand Rapids, MI 49544 • 616-784-5400 or 800-968-7550 • Fax: 800-968-7560 www.onestopinc.com