Summary: Develops and administers credit and collection programs. Oversees the investigation of credit risk in customers and suppliers and monitors the collection of amounts due to the organization. Designs and implements processes to improve cash flow and reduce receivables.
Essential Functions:
- Review new account applications for approval; obtain trade and bank references and credit reports as needed; process within established company turn-around standards.
- Establish credit limits and terms for approved customer accounts.
- Ensure the accounts receivable balances are active and maintained according to current, company standards.
- Achieve desired past due percentage on receivables by promptly extending collection calls on past due invoices and by adhering to company guidelines for delinquent accounts and accounts with extended credit over their assigned limit.
- Maintain thorough notes on customer accounts to convert credit terms, updates on payment arrangements or other miscellaneous information.
- Monitor hold screen and make determinations in the release of orders.
- Submit uncollected accounts for collection to outside agencies, legal evaluation, and write-offs.
- Periodically review current net accounts and evaluate terms and credit limits. Direct staff to perform necessary adjustments.
- Ensure that bad debt loss does not exceed the established limit for all forms including bad checks, credit cards, COD, and net accounts.
- Oversee the bad check collection process, credit card operations (loss control, cost efficiency), and ensure the department is meeting company and departmental goals.
- Train, develop and supervise credit department staff. Monitor staff performance through attendance tracking, performance reviews, coaching, and discipline, as necessary.
- Ensure that credit customers are getting excellent customer service from the credit department. Resolve customer issues.
- Monitor department budget and negotiate contracts and pricing, as necessary.
- Attend meetings and work with local and national credit groups to increase knowledge and experience on company accounts and credit practices.
- Propose and implement ways to improve and increase efficiencies in the department.
- Maintain department statistics including credit information and productivity records.
Minimum qualifications:
- A bachelor’s degree in a related field is required.
- Must have at least three years experience in collections, consumer, or commercial credit.
- Two or more years of supervisory experience is strongly preferred.
