Summary: Supports the Senior Credit Analyst and the Credit Manager by making all initial collection calls on past due accounts, promptly processing all customer credit applications, and reviewing/verifying orders to be released. Maintains all the appropriate paperwork per company policy.
Essential Functions:
- Make collection calls on past due accounts to ensure payment. Track calls made and follow-up with additional communication, as necessary.
- Maintain thorough notes on customer accounts to convert credit terms, updates on payment arrangements or other miscellaneous, financial information.
- Promptly process all customer credit applications within company timeframe standards. Ensure thoroughness of application and obtain bank and trade references, to seek credit approval.
- Assist in communicating credit decisions by sending out appropriate letters.
- Create folders and file all paperwork promptly.
- Maintain credit application spreadsheet to track performance.
- Receive and respond to customer inquiries and provide necessary correspondence to resolve issue.
- Identify and take action on fraudulent orders within established policy.
- Understand risk mitigation tools and utilize appropriately.
- Review/verify orders to be released.
- Respond to trade reference requests promptly.
- Accurately maintain customer state sales tax records.
Qualifications:
- A high school diploma is required. Some college is preferred.
- One to three years of prior credit analysis experience required. Three to five years prior credit analysis experience preferred.
- Must have strong computer skills and a working knowledge of Microsoft.
The credit department is open Monday-Friday from 8:00am-8:00pm, this position may be scheduled at any time during those hours.
